Where are your products from
Where are your products from?
Our products are sourced from third party suppliers from all over the globe. We only work with reliable and reputable suppliers and make a point of trying and testing the bags before hand.
What happens when I make a purchase?
What happens after I make a purchase?
Your order will be processed within 1-2 business days, and once that is completed, it will be prepared to be ready for dispatch to your nominated address. You will be notified by email when your order has been processed and dispatched.
What if my item arrives damaged or faulty?
What happens if I receive faulty or damaged item/s?
If something isn’t quite right, please contact us as soon as reasonably possible after delivery with your order number and a few clear photos. We’ll guide you through the next steps and, if needed, arrange an assessment.
Where an item is confirmed to be faulty or incorrect under Australian Consumer Law, we’ll offer an appropriate remedy (repair, replacement or refund) and cover reasonable return postage where required. Your consumer rights are always respected.
Order Security and Cancellation
For your safety and ours, some orders may be reviewed for payment or security concerns.
- If we need to cancel an order, we will notify you by email.
- Any payments for cancelled orders will be refunded.
- To avoid delays, please ensure your billing and shipping information is accurate and complete.
Thank you for helping us keep your shopping experience safe!
When will I get my order?
When will I receive my item/s?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with tracking information. Delivery times vary from 5-11 business days (excluding weekends and public holidays).
Do you offer refunds for change of mind?
Do you offer refunds for change of mind?
Unfortunately, we are unable to provide refunds for change of mind purchases so please choose carefully.
Where is your store located?
Where are you located?
We are purely an online business, but our operations are located within Australia. We are a small family business and have a registered ABN. Be assured that your rights under the Australian Consumer Law will be upheld, when you buy from our store.
Are your bags waterproof?
Are your bags waterproof?
While our swim bags are waterproof, most of our other bags are only water resistant. As such, we do not recommend that they are submerged or exposed in water for a prolonged period of time.
When will I get my order?
How accurate are the colours of the bags?
Although we make every effort to display the colours of the bags as accurately as possible, there may be slight variations due to lighting and so we cannot guarantee that the colour would be an exact match to your display.
Shop Our Collection Of Bags
Kids Wet Bag - Oceanpack
Kids Wet Bag - Oceanpack
Little Sipper Kids Bottle Bag
Little Sipper Kids Bottle Bag
Twirl & Train Dance & Sport Duffel Bag
Twirl & Train Dance & Sport Duffel Bag
Mini Zip & Go Dance Bag
Mini Zip & Go Dance Bag